Dental Front Office Training
Dental Front Office Training
A talented and empowered dental front office team is crucial to the success of every dental practice. Today, practice owners face many operational challenges at the front desk in their dental office. Issues that stem from a dysfunctional front office can hinder a practice's growth and adversely affect patient expectations.
Missed calls lead to lost opportunities and revenue. Poor treatment presentation and understanding of each patient’s insurance coverage ultimately lead to a decline in revenue. Ineffective recare and reactivation lead to patients finding care elsewhere. Scheduling errors create frustration and wasted time. Inadequate insurance verification leads to claim denials and billing headaches. Poor communication, both internally and with patients, breeds confusion and dissatisfaction.
Ultimately, the absence of an optimized dental front office leads to a rollercoaster of quality care and lost revenue. The patient experiences become disheveled and unpleasant, causing patients to feel disappointed or not worse, not cared for.
Next Level Consultants' comprehensive front office training program addresses all these critical pain points head-on. We work with team members one-on-one, introducing proven and practical strategies essential to effective call management, optimized scheduling, enhanced communication, and a more positive patient experience that transforms your front office into a well-oiled machine. Our goal is to help you create a dental front office team that drives practice growth and patient loyalty.
How Our Dental Front Office Training Works
Key Areas Covered in Our Front Office Training Program
Patient Communication & Phone Skills
Mastering phone etiquette, handling new patient inquiries, how to manage difficult conversations, and practicing active listening.
Scheduling & Appointment Management
How to optimize appointment scheduling, managing cancellations and no-shows, handling emergencies, how to work with the back office to maximize chair time.
Insurance & Billing
Understanding insurance verification, processing claims, tracing claims, appeals & denials, posting insurance payments, managing accounts receivable, patient statements & billing, 30-60-90 day management, payment processing, patient financing options, fee for service, auditing & reporting.
Patient Management & Customer Service
Creating a positive patient experience, new patient onboarding, patient complaints, patient loyalty, and complete customer service.
Office Procedures & Workflow
Streamlining daily tasks, communication with back office, proper documentation on patient EHR, training on CDT codes and procedures, organization of files, optimizing and organization practices.
HIPAA Compliance & Privacy
Understanding and adhering to HIPAA regulations, protecting patient privacy, maintaining confidentiality, filing systems, and managing patient information.
Technology & Software Utilization
Training on dental practice management software, electronic health records (EHR), and other relevant technologies, Dentrix training, Open Dental training, etc…
Consider These Dental Front Office Services from Next Level Consultants
Credentialing and Fee Negotiation Service
We also support doctors who want to get Credentialed with insurance carriers like Blue Cross, Delta Dental, Cigna, Aetna Dental, Humana, UnitedHealthcare, and more…
When you sit down with our Dental Credentialing Team we will look at factors including the overall competition in your area, the patient demographics, and what insurance companies we think will work best for your practice. Because we see the array of fee schedules on a daily basis, and because we work with practices all over the United States, we can effectively negotiate your fees and get you paid more. We work hard to secure the best possible contracts and fee schedules for our clients. Visit our Credentialing Services page for more information.
Dental Billing and Remote Claims Support
If you are thinking about transitioning away from employing full-time team members at the front desk and cutting back on overhead costs, we support dental practices with our Remote Billing Services. Visit the Remote Billing Services page to find out more about how our Remote Billing Team can impact your practices revenue and efficiency by collecting more and collecting on time.
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